"Our Hems told us they wanted to work in a place that was safe, so the changes needed to make sense to them and increase their sense of security. When they realized the real danger of not changing, some of them changed and did well. Our vision helped us turn many of our Hems into Haws."
"What did you do with the Hems who didn't change'?" Frank wanted to know.
"We had to let them go," Michael said sadly. "We wanted to keep all our employees, but we knew if our business didn't change quickly enough, we would all be in trouble."
Then he said, "The good news is that while our Haws were initially hesitant, they were open-minded enough to learn something new, act differently, and adapt in time to help us succeed.
"They came to expect change and actively look for it. Because they understood human nature, they helped us paint a realistic vision of New Cheese that made good sense to practically everyone.
"They told us they wanted to work in an organization that gave people the confidence and tools to change. And they helped us keep our sense of humor as we went after our New Cheese."
Richard commented, "You got all that from a little story?"